TERMS & CONDITIONS
All orders are accepted by Brimal Components subject to and in accordance with these Conditions. These Conditions will prevail unless Brimal Components agrees otherwise in writing. Together with any terms accepted by Brimal Components in connection with an order, these Conditions constitute the entire agreement between Brimal Components and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorised in writing by a director of Brimal Components (the Company).
Prices for Supplies are in £ sterling, inclusive of VAT, which will be shown separately at the time of despatch. The Company has used all reasonable endeavours to ensure that the prices for the Supplies applicable as at the date of issue of these Conditions are accurately set out on this site but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.
The Company reserves the right to decline to trade with any company or person or to impose reasonable conditions prior to accepting any order (such as, by way of example, the provision of a valid landline phone number or the prior receipt of cleared funds by the Company) where the Company considers it reasonably necessary for security or fraud prevention purposes.
To avoid duplication, written confirmation of telephone orders must be clearly marked ‘Confirmation only’. The Company will not accept liability for orders not so marked and duplicate orders will be charged accordingly.
Once accepted, no order may be cancelled without the prior written agreement of a director of the Company.
Save as set out below, the Company will use all reasonable endeavours to despatch Goods ordered before 2pm Monday to Friday or 11am on Saturdays on the same day. The Company reserves the right generally to change its policy on charges for delivery (including imposing charges on orders not yet placed and accepted by the Company) at any time and to pass on any fuel surcharges imposed on it. The Company reserves the right to levy a delivery and/or handling charge in the amount notified to the Customer prior to despatch for delivery of heavy or bulky items. Delivery will be made to the address specified by the Customer. The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, except as set out below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence. The Company reserves the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment has been received in cleared funds in full. Where despatch is delayed for such reasons the Company will use reasonable endeavours to inform the Customer.
5. Distance selling regulations
If the Customer is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may, provided the Customer has taken reasonable care of the Goods and returns the Goods complete, undamaged, in re-saleable condition and in their original packaging (including the Company’s outer packaging), return the Goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery. To return Goods on this basis, the Customer must notify the Company in writing and return the Goods, in their original packaging, within the 7 day period to Brimal Components, 60 Lawson Road, Hartlepool, TS25 1AL, UK quoting the Customer’s account number and order number. Goods should be returned first class with proof of posting and the Customer is responsible for the payment of all postage costs. In respect of certain Goods the Company may prefer to arrange collection itself and, if requested, the Customer will allow the Company to collect the Goods and assist in the arrangements for the Goods’ collection. All reasonable costs of collection will be borne by the Customer. The Customer is responsible for the care and custody of the Goods pending return or collection. Following receipt of Goods which comply with this Condition, the Company will refund to the Customer the price paid in respect of the Goods.
6. Rights of cancellation
Rights of cancellation if the Purchaser is a Consumer purchasing Goods Online
You may cancel the purchase at any time up to the end of 14 days after you receive the goods. You then have a further 14 days to send the goods back to us, by first class post, with proof of posting. To exercise your right of cancellation, you must give written notice to the Company by post, fax or email giving details of the goods ordered and their delivery.
If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to the Company at your own cost. The Goods must be returned to the Sales Department at the address shown on the Invoice/Delivery note supplied with the goods. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Company that you are cancelling the purchase, the Company will refund or recredit you for any sum that has been paid by you or debited from your credit card for the Goods, within 14 days of receiving the goods back, or within 14 days of you providing evidence of having returned the goods.The Company will not accept any cancellation of a purchase pursuant to prior negotiation and agreement without the Company's written consent, and under no circumstances will cancellation be accepted for Special Order items which have been specifically ordered by or on the Purchaser's behalf and manufactured to the Purchaser's requirements.
Goods properly delivered by the Company will only be accepted for return or credit subject to the Company's prior consent and on terms that the Purchaser shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
In the event of any need to return Goods, a returns authorisation number must be obtained from the Company by contacting the Sales Department the number must be clearly marked on an accompanying returns note.
The Company will not be responsible for delays in processing or crediting returns which are not marked with our returns authorisation number, neither will the Company be under any liability whatsoever for any Goods returned without prior consent. Returns must be accompanied by written details giving date of purchase, original invoice number, returns authorisation number and reason for return
7. Country of origin
Unless otherwise confirmed by the Company in writing, nothing in this site is to be taken as representation of the source of origin, manufacturer or production of the Goods or any part of them.
8. Age requirements for certain goods
Where the law requires a minimum age for the purchase of certain Goods, the Customer confirms that he or she is over the required age and that delivery of the Goods will be accepted by a person over the relevant age limit.
Brimal Consultants Ltd trading as Brimal Components is committed to protecting and respecting your privacy.
This policy (together with our Terms of Access for use of our web site and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal data means information about a living individual and does not apply to information we hold about limited companies or other corporate bodies. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process data about you which may include but not be limited to the following:
Information that you provide by filling in account opening and other forms whether that is in writing or on our website www.hafele.co.uk. This includes information provided at the time of registering to use our website, posting material or ordering further goods. We may also ask you for information when you enter a competition or promotion sponsored by Brimal Components or when you report a problem with our website.
Information in communications between us, including correspondence, email and notes of meetings and telephone conversations.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions between us and of the fulfilment of your orders.
Details of your visits to our website and the resources that you access.
IP ADDRESSES AND COOKIES
Where available, we may collect information about your computer for system administration, which may include but not be limited to your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern
To store information about your preferences, and so allow us to customise our website according to your individual interests
To speed up your searches
To recognise you when you return to our website.
Brimal Components also use Google Analytics to help analyse the usage of this site. Google Analytics uses "cookie" technology as described above and the information generated (including the IP address) will be transmitted to and stored on Google servers within the United States. This information is then used to evaluate visitors' usage of the website and to compile statistical reports on website activity for Brimal Components
Google may also transfer this information to third parties where:
they are required to do so by law.
third parties process the information on Google's behalf
Google will not associate your IP address with any other data held by Google
Brimal Components will not (and will not allow any third party) use Google Analytics to track or collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifiable information from any other source as part of our use of Google Analytics.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Neither Brimal Components nor Google will link or seek to link an IP address with the identity of a computer user.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using appropriate technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you for various purposes which may include but not be limited to the following:
To ensure that content from our website is presented in the most effective manner for you and for your computer
To provide you with information about products or services that you request from us or which we feel may interest you, unless you have told us you do not want to receive that information
To carry out our obligations arising from any contracts entered into between you and us
To notify you about changes to our service.
We may also permit selected third parties to use your data, to provide you with information about goods or services which may be of interest. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form and registration form).
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Brimal Components or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Access or Terms & Conditions and other agreements; or to protect the rights, property, or safety of Brimal Components, our customers, or others.
We may exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction. If we search your record at the credit reference agencies, they will add to your record details of our search and your application for credit and this will be seen by other organisations that make searches. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your partners. For the purposes of this application you may be treated as financially linked and your application will be assessed with reference to "associated" records.
If you are a joint applicant or if you have told us of some other financial association with another person, you must be sure that you are entitled to:
disclose information about your joint applicant and anyone referred to by you;
authorise us to search, link or record information at credit reference agencies about you or anyone referred by you.
An "association" between joint applicants and between you and anyone you tell us is your financial partner will be created at credit reference agencies. This will link your financial records, each of which will be taken into account in all future applications by either or both of you. This will continue until one of you successfully files a disassociation at credit reference agencies.
We may use a credit scoring or other automated decision-making system when assessing your application.
We may also add to your record with the credit reference agencies details of your registration with us, the orders you make and any payments you make under them and any default or failure to keep to the Terms & Conditions. It is important that you give us accurate information. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
These records will be shared with other organisations and used by us and them to:
help make decisions about credit and credit related services such as insurance for you and members of your household;
trace debtors, recover debt, prevent money laundering and fraud and to manage your accounts.
For these purposes we or they may make further searches. Although these searches will be added to your record, they will not be shared with others.
Please contact us if you want to have details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.
We only issue e-mail marketing messages to opt-in subscribers. If, at any time, you prefer not to receive email marketing information from us contact us at
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 60 Lawson Road, Hartlepool, Cleveland, TS25 1AL
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Please contact for details.